Privacy Policy

Effective Date: January 1, 2022

Southern Comfort Pain & Wellness ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website or receive services at our practice.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email address, and insurance information provided through our forms or at our office.
• Health Information: Medical history, symptoms, diagnoses, treatment records, and other protected health information (PHI) as defined by HIPAA.
• Website Usage: We may collect non-identifying information such as browser type, pages visited, and referring URLs through standard web analytics tools.

How We Use Your Information

• To provide and coordinate your medical care
• To process appointment requests and referrals
• To communicate with you about your treatment
• To process billing and insurance claims
• To comply with legal and regulatory requirements
• To improve our website and services

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain physical, electronic, and procedural safeguards to protect your protected health information (PHI). Our full Notice of Privacy Practices is available at our office and upon request.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With other healthcare providers involved in your care
• With insurance companies for billing purposes
• As required by law or legal process
• With your written authorization

Website Forms

Information submitted through our website forms (appointment requests, referrals, contact forms) is transmitted securely and used solely for the purpose stated on the form. We do not collect Social Security numbers through our website.

Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. These tools collect anonymous data and do not identify individual users. You can disable cookies in your browser settings at any time.

Your Rights

Under HIPAA and applicable state law, you have the right to:

• Access your medical records
• Request corrections to your health information
• Request restrictions on how your information is used
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.